Terms & Conditions
polobet Platform Rules

These Terms & Conditions ("Terms") govern the relationship between polobet ("the Platform," "we," "us," or "our") and any individual ("User," "you," or "your") who accesses, registers on, or uses the polobet website located at polobet.one and all associated services, games, promotions, and features offered therein.

By accessing the polobet platform in any capacity — whether by browsing the website, creating an account, making a deposit, placing a wager, or claiming a bonus — you unconditionally accept and agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

These Terms apply to all users of the polobet platform, including registered account holders and unregistered visitors. polobet reserves the right to modify, update, or replace these Terms at any time. Continued use of the platform following any such modification constitutes your acceptance of the revised Terms.

Access to and use of the polobet platform is strictly limited to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age, in accordance with Philippine laws and regulations governing online gambling and gaming activities.
• You are a resident of or physically located in a jurisdiction where online gaming is permitted under applicable law.
• You are not a resident of any jurisdiction where accessing or using online gambling services is prohibited by law.
• You are acting on your own behalf and not as an agent, representative, or nominee of any third party.
• You have not previously been self-excluded from the polobet platform or any affiliated gaming service.
• You are not an employee, contractor, director, officer, or immediate family member of polobet or any of its affiliated entities.

polobet strictly enforces the minimum age requirement of 21 years. We reserve the right to request proof of age and identity at any time. Any account found to be held by a person under the age of 21 will be immediately suspended, all winnings will be forfeited, and any deposits will be returned to the payment method used, subject to verification.

To access the full range of polobet services, you must register for an account. The following conditions apply to all polobet accounts:

• One Account Per Person: Each individual may hold only one registered account on the polobet platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the suspension or permanent closure of all associated accounts and the forfeiture of any balances therein.
• Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, and valid contact details. Providing false or misleading information constitutes a material breach of these Terms.
• Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. polobet will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
• KYC Verification: polobet may require you to complete a Know Your Customer (KYC) verification process at any time, including before processing withdrawals. You may be asked to submit a valid government-issued ID (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, and proof of payment method ownership.
• Account Suspension: polobet reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including where there is reasonable suspicion of fraud, money laundering, bonus abuse, or any other violation of these Terms.

You must notify polobet immediately at [email protected] if you suspect unauthorized access to your account or if your login credentials have been compromised.

polobet supports a range of Philippine-friendly payment methods for deposits and withdrawals, including GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, InstaPay, and PESONet. The following terms apply to all financial transactions on the platform:

• Currency: All transactions on the polobet platform are denominated in Philippine Peso (PHP / ₱) unless otherwise specified.
• Minimum Deposit: The minimum deposit amount is ₱100 or as otherwise specified on the deposit page at the time of transaction.
• Deposit Processing: Deposits made via GCash and PayMaya are typically credited to your polobet wallet within minutes of confirmation. Bank transfer deposits may take longer depending on the processing times of the relevant financial institution.
• Withdrawal Eligibility: Withdrawals are only available to verified account holders who have completed the KYC process. You may only withdraw funds to a payment method registered in your own name.
• Withdrawal Processing: polobet aims to process withdrawal requests within 24 hours of approval. Processing times may vary depending on the payment method and any additional verification requirements.
• Wagering Requirements: Bonus funds and any winnings derived from bonus funds may be subject to wagering requirements before they become eligible for withdrawal. Specific wagering requirements are detailed in the applicable bonus terms.
• Transaction Limits: polobet reserves the right to impose minimum and maximum transaction limits at its discretion. Current limits are displayed on the deposit and withdrawal pages within your account.
• Anti-Money Laundering: All transactions are subject to anti-money laundering (AML) monitoring. polobet reserves the right to request documentation to verify the source of funds deposited into your account.

polobet offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the following general terms, in addition to any specific terms attached to each individual promotion:

• Bonuses are available to eligible registered players only. polobet reserves the right to determine eligibility at its sole discretion.
• Each bonus offer may only be claimed once per player, per household, per IP address, and per payment method, unless otherwise stated.
• Bonus funds must be used in accordance with the applicable wagering requirements before any withdrawal can be made. Wagering requirements, eligible games, and time limits are specified in each promotion's individual terms.
• polobet reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Any attempt to abuse, exploit, or manipulate bonus offers — including through the use of multiple accounts, coordinated betting strategies, or any other method deemed abusive by polobet — will result in the forfeiture of the bonus and any associated winnings, and may result in account suspension.
• Bonuses cannot be transferred between accounts or exchanged for cash except in accordance with the applicable wagering requirements.

polobet's promotional offers are designed for recreational players. We reserve the right to exclude any player from specific promotions or from all promotions at our discretion, including where we determine that a player's betting patterns are inconsistent with recreational play.

All games available on the polobet platform — including but not limited to live casino games, slot games, bingo, sports betting, and specialty games — are governed by the following general gameplay rules, in addition to the specific rules applicable to each game type:

• Fair Play: All games on the polobet platform use certified random number generators (RNGs) or live dealer systems to ensure fair and unpredictable outcomes. polobet does not manipulate game outcomes in any way.
• Bet Confirmation: Once a bet has been confirmed and accepted by the platform, it cannot be cancelled or modified. It is your responsibility to verify all bet details before confirming.
• Technical Malfunctions: In the event of a technical malfunction, system error, or connectivity issue that affects the outcome of a game, polobet reserves the right to void the affected round and return the wagered amount to the player's account. polobet's decision in such matters is final.
• Disputed Results: If you believe a game result is incorrect, you must notify polobet support within 72 hours of the disputed event. polobet will investigate and provide a resolution within a reasonable timeframe. All decisions made by polobet following investigation are final and binding.
• Minimum and Maximum Bets: Each game has its own minimum and maximum bet limits, which are displayed within the game interface. polobet reserves the right to adjust these limits at any time.

The following conduct is strictly prohibited on the polobet platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement authorities:

• Registering more than one account on the polobet platform.
• Providing false, inaccurate, or misleading information during registration or at any other time.
• Using the platform if you are under 21 years of age.
• Engaging in any form of fraud, including but not limited to chargeback fraud, identity fraud, or payment fraud.
• Attempting to launder money or use the platform for any illegal financial activity.
• Using automated software, bots, scripts, or any other artificial means to interact with the platform or gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes, particularly in live dealer games.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through exploitation of errors will be voided.
• Engaging in abusive, threatening, or harassing behavior toward polobet staff or other players.
• Attempting to access the accounts of other users without authorization.
• Circumventing any geographic restrictions or self-exclusion measures implemented by polobet.

polobet is committed to promoting responsible gaming and providing a safe, enjoyable environment for all players. We recognize that for a small number of individuals, gambling can become problematic, and we take our duty of care seriously.

The following responsible gaming tools are available to all registered polobet players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending. Limits can be reduced immediately but increases take effect after a 24-hour cooling-off period.
• Loss Limits: Set a maximum loss threshold over a defined period. Your account will be automatically restricted from further wagering once the limit is reached.
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the polobet platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Enable periodic pop-up notifications that remind you of the time elapsed and the amount wagered during your current session.

All responsible gaming tools are accessible from your account settings. If you are concerned about your gaming habits or those of someone you know, please visit our dedicated Responsible Gaming page for further information and support resources.

All content on the polobet platform — including but not limited to the polobet name, logo, trademarks, service marks, trade dress, website design, graphics, text, images, audio, video, software, game content, and all other materials — is the exclusive property of polobet or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the polobet platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the polobet platform without prior written consent.
• Modify, adapt, translate, or create derivative works based on any polobet content.
• Use any polobet trademarks, logos, or branding in any manner that could cause confusion or imply endorsement.
• Scrape, crawl, or otherwise extract data from the polobet platform using automated means.

Any unauthorized use of polobet's intellectual property is strictly prohibited and may result in legal action.

To the fullest extent permitted by applicable law, polobet, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the polobet platform, including but not limited to:

• Loss of winnings, profits, or revenue.
• Loss of data or account information.
• Interruption or unavailability of the platform due to technical issues, maintenance, or circumstances beyond our control.
• Unauthorized access to your account resulting from your failure to maintain the security of your credentials.
• Any errors, inaccuracies, or omissions in game results or account balances that are subsequently corrected.

polobet's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your polobet account in the 30 days preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable Philippine law.

polobet collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the polobet platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, polobet collects personal data for the following purposes:

• Account registration and identity verification (KYC).
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support and responding to inquiries.
• Complying with applicable legal and regulatory obligations, including anti-money laundering requirements.
• Improving the platform and personalizing your gaming experience.
• Sending promotional communications, where you have consented to receive them.

polobet does not sell your personal data to third parties. For full details on how we handle your data, please review our Privacy Policy.

polobet reserves the right to amend, update, or replace these Terms & Conditions at any time and at its sole discretion. When material changes are made, we will notify registered users via email or through a prominent notice on the platform prior to the changes taking effect.

It is your responsibility to review these Terms periodically to stay informed of any updates. The date of the most recent revision is displayed at the top of this page. Your continued use of the polobet platform following the posting of revised Terms constitutes your acceptance of those changes.

If you do not agree to the revised Terms, you must cease using the polobet platform and may request the closure of your account by contacting our support team.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the polobet platform, the parties agree to first attempt to resolve the matter through good-faith negotiation. You may initiate this process by contacting polobet support at [email protected] with a detailed description of your complaint.

If the dispute cannot be resolved through negotiation within 30 days, either party may submit the matter to binding arbitration in accordance with applicable Philippine arbitration rules. The arbitration shall be conducted in English and shall take place in Metro Manila, Philippines.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please do not hesitate to reach out to the polobet support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly within your polobet account dashboard.
• Response Time: We aim to respond to all email inquiries within 24 hours.

For legal notices, please address correspondence to the polobet Legal Department via the email address above, clearly marked "Legal Notice" in the subject line.