At polobet, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a polobet player in the Philippines.
This Privacy Policy ("Policy") describes how polobet ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "User") who access or use the polobet website at polobet.one and all related services, features, games, and promotions offered therein.
polobet is committed to protecting the privacy and personal data of all its users, particularly those based in the Philippines. This Policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
By accessing or using the polobet platform — whether by browsing the website, creating an account, making a deposit, or participating in any game or promotion — you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Policy.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. If you have any questions about this Policy, please contact us at [email protected] before using the platform.
polobet collects personal data through several channels — directly from you when you register or interact with the platform, automatically through your use of the website, and in some cases from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration form, account settings |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposit/withdrawal forms, payment processors |
| Verification Data | Copies of government IDs (passport, SSS, UMID, driver's license), selfie photos, proof of address | KYC process |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatically via cookies and server logs |
| Usage Data | Games played, bets placed, wager amounts, login timestamps, pages visited | Automatically via platform activity tracking |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Account settings, registration form |
Sensitive Personal Information: Government-issued ID numbers, financial account details, and biometric data (where collected for identity verification) are classified as sensitive personal information under the Philippine Data Privacy Act. polobet applies heightened security measures to the processing of such data.
polobet uses the personal data we collect for specific, legitimate purposes directly related to the operation of the platform and the delivery of our services to Filipino players. We do not use your data for purposes incompatible with those stated below:
Your Control: You can manage your marketing preferences, update your contact details, and review your data at any time through your polobet account settings. For data access or deletion requests, contact [email protected].
Under the Philippine Data Privacy Act of 2012, polobet processes your personal data on the following legal bases:
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
polobet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your personal data with the following categories of recipients where necessary and lawful:
No Unauthorized Sharing: polobet will never share your personal data with unauthorized third parties or use it for purposes beyond those described in this Policy. All third-party data processors engaged by polobet are subject to data processing agreements that require them to maintain appropriate security standards.
polobet uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data that helps us improve our services. The types of cookies we use include:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the polobet platform. For more information on managing cookies, refer to your browser's help documentation.
polobet does not use cookies to collect sensitive personal information such as financial data or government ID numbers. All sensitive data is transmitted via encrypted channels and stored in secured, access-controlled environments.
polobet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation (AML, KYC regulations) |
| Financial Transaction Records | 10 years from transaction date | AMLC reporting requirements |
| KYC Verification Documents | 5 years after account closure | Regulatory compliance |
| Gaming Activity Logs | 3 years from date of activity | Dispute resolution, responsible gaming |
| Customer Support Records | 3 years from last interaction | Legitimate interests (service quality) |
| Marketing Preferences | Until consent is withdrawn | Consent |
| Technical & Usage Logs | 12 months from collection | Security, fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by polobet. You may exercise any of these rights by contacting our Data Protection Officer at [email protected]:
Data Privacy Act of 2012
polobet fully respects and upholds the rights granted to you under Republic Act No. 10173. Here is what you are entitled to as a polobet player.
You have the right to know what personal data polobet collects about you, why it is collected, and how it is used — before or at the time of collection.
You may request a copy of the personal data polobet holds about you, including information on how it has been processed and with whom it has been shared.
If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected or updated promptly.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may request that polobet restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being resolved.
You have the right not to be subject to decisions based solely on automated processing — including profiling — that produce significant legal or similarly significant effects on you.
If you believe polobet has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.
polobet implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
While polobet employs robust security measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact [email protected] immediately.
The polobet platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine laws and regulations governing online gambling and gaming activities. polobet does not knowingly collect, process, or store personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage user will be returned to the payment method used, subject to verification.
If you are a parent or guardian and believe that your child has registered on the polobet platform or provided us with personal data, please contact us immediately at [email protected] so that we can take appropriate action.
Age Verification: polobet employs mandatory age verification procedures during registration and KYC review. All accounts are subject to age checks, and accounts found to belong to individuals under 21 will be permanently closed without exception.
polobet reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, we will notify registered users via email and/or through a prominent notice on the polobet platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how polobet protects your personal data. Your continued use of the polobet platform following the posting of a revised Policy constitutes your acceptance of the updated terms.
If you do not agree with any changes to this Policy, you should cease using the polobet platform and may request the closure of your account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by polobet, please contact our Data Protection Officer (DPO). We are committed to responding to all data privacy inquiries within a reasonable timeframe and in accordance with the requirements of the Philippine Data Privacy Act.
For formal complaints regarding polobet's data processing practices, you also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Why polobet
Beyond legal compliance, polobet takes a proactive approach to data protection — because your trust is the foundation of everything we do.
Every piece of data you send to polobet — from login credentials to payment details — is protected by SSL/TLS encryption in transit and AES-256 encryption at rest.
polobet fully complies with Republic Act No. 10173 (Data Privacy Act of 2012) and operates under the oversight of the National Privacy Commission of the Philippines.
polobet will never sell, rent, or trade your personal data to third-party marketers. Your information is used solely to deliver and improve our services to you.
We collect only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or beyond what is needed.
polobet has appointed a dedicated Data Protection Officer responsible for overseeing all data privacy matters and ensuring ongoing compliance with Philippine privacy law.
In the unlikely event of a data breach affecting your personal information, polobet will notify you and the NPC promptly and transparently, as required by law.
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